Kew RSL

We booked a table for 5 friends at 8pm (7.30pm was not available even though the restaurant was virtually empty when we arrived). The occasion was a birthday celebration. We were greeted and given water. After a considerable wait I had to get up to find someone to take a drinks order. The first irritating issue was that when we ordered 4 glasses of house Champagne, the maitre d&rsquo; tried to persuade us to buy a bottle of a more expensive brand. No one appeared to be responsible for looking after our table. When we eventually ordered, we specifically asked for the duck dish to be well-cooked. It arrived rare and we had to get up and find a waiter and send it back. The rest of the food was good, but no one came to our table to check if everything was all right or if we needed more drinks.  My partner had phoned in advance to ask if the restaurant could do something special for a birthday. After the main course, the waiter eventually reappeared. We had to remind the waiter that we had asked for something special - at least a dessert with a candle. He clearly knew nothing about this and didn&rsquo;t know what to do. We waited expectantly and he returned with one small scoop of ice cream with a candle and presented it to me. The rest of the table was not asked if they wanted dessert. I was extremely embarrassed by this and very angry at the way my guests were treated - especially as we had advised the restaurant in advance of the celebration. By the time we left, there were no staff members around, no one said goodnight or asked if we had enjoyed the meal - nothing! We just made our way out - what should have been a lovely celebration destroyed by truly appalling service. We booked Mister Bianco on the basis of the great reviews we had read. We will never come to this restaurant again and will advise other friends of our experience.

Had a great entree Beef Carpaccio, one of the best ever actually. Duck for main was ok. I think a little underdone and lacklustre veggies. My dining companion had main course Wagu Beef which was very good ????

I haven&#39;t eaten at Strictly Thai for a few years mostly due to covid but really glad we did as the food was fabulous &amp; the service amazing. Nothing was too difficult &amp; we will definitely be going back.

We enjoyed great food and coffee but service / communication could be improved with trading in basic waiter skill. Ambiance was fine outside. Inside seemed cold to us.

Kew RSL

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